FAQ

Yes, we do carry seasonal merchandise but most of concentration is on everyday items.

No we don’t we are B To B business!

If you are in the State of California you need to have a resale permit number to buy from us, if you are from out of state or from another country the resale number is not required.

Yes, we do offer Prep services you can visit our website victoriadistributor.com for further information about prep services.

Customers who wish to return their merchandise because they are simply not satisfied with the item(s) may do so within 5 business days from receiving of orders. The merchandise must be in its original packaging and the item must be currently carried on our website. Discontinued, closeout, damaged items, or partial returns will not be accepted. Customers will bear the cost of return shipping and a 20% restocking fee will be applied.
All returned items will be inspected and a determination will be made if eligibility of requirements are met for credit or exchange. Return processing may take up to 7 business days from the time your return is received.

You can submit your claim to our team via email within 30 days of delivery. Evidence must be submitted. If he does not provide proof within 14 days after the claim has been initiated, the claim will be considered closed and may no longer be commenced. Please note that loss or damage during shipping is not covered by compensation. Once we hand over the package to the carrier, it is no longer under our control and we are not responsible for it.

Yes, we only sell Brand new products.

Each deal is located in a different warehouse. In many instances, inventory is transferred to our warehouse prior to shipping out to your destination.

Yes, we do. Our experienced sales staff assist telephone callers.

Sorry, we wish we could do that. But there is NO "guaranteed sale" policy.

9 AM to 4 PM Monday through Friday.

No, but our web site is open 24/7.

Of course, since our prices are very competitive, many of our customers are retailers, distributors and wholesalers.

We sell to a wide variety of customers: large chain stores, small chains, independent stores, department stores, dollar stores, variety stores, discount stores, grocery chains, independent grocery stores, supermarkets, liquor stores, distributors, wholesalers, importers, jobbers, gift stores, stationery stores, hardware stores and others.

This is very expensive since once a case is opened for a sample the rest of the case is virtually valueless. Therefore, since our item are not expensive we suggest you order the minimum quantity and test the products.

Yes we do, we have so many customer they sale online, Amazon, eBay, Walmart, Target, and their own website or so may other website. But we are not responsible for any assistance in case of any problems with third party website like amazon, Walmart etc. (Like IP complaints, Amazon not accepting the invoice etc.)

We provide the widest variety of quality products at the lowest possible prices. We offer over 13,000 general merchandise items, including household, housewares, toys, health and beauty care, hardware and dry grocery products, all handpicked and carefully selected for your needs. We have thousands of customers buying from our showroom each month and global customers that we service through our online ecommerce website.

We carry a large number of brand name products.