SHIPPING POLICY
( Last Updated December 01, 2022 )
PLEASE READ THIS SHIPPING POLICY CAREFULLY
Shipping Policy :
Orders are shipped via trucking. Upon completion of your first order and account full set up, a customer representative will contact you regarding the fees. Trucking quotations are estimates based on initial order’s total weight and estimated number of pallets. Estimate transit time will differ depending on shipping location. All shipping estimates are NON-BINDING and may be subject to additional verification and service charges needed at the time of shipment. The actual total charges will be determined at the time of shipment.
Shipping Charges :
Payment of freight charges is always the responsibility of the buyer. The buyer bears the cost of the shipment, owns the goods in transit and is responsible for filing any damage claims also known as FOB Origin and Freight Collect. PLEASE NOTE: ALL FREIGHT CHARGES ARE STRICTLY ON A COLLECT BASIS.
Residential Delivery Charges :
All shipping companies (with the exception of UPS and FedEx) have an approximate $50 standard fee applied to all residential deliveries. Shipments with a residential destination are also subject to a fuel surcharge, and extra accessorial charges when there is a required or request for a lift gate, call before delivery or inside delivery.
International Shipping Charges :
Our shipping department seeks the most economical shipping rate and assists international customers in every possible way but we are not liable for knowledge of foreign taxes or charges that might be added to shipment.
Shipping Efficiency :
VICTORIA DISTRIBUTOR works with a variety of shipping companies that help with the arrival of your order at the lowest cost to you! All LTL (Less Than Truckload) orders will be carefully checked, stacked high and efficiently wrapped on pallets. For details you can contact our team Info@victoriadistributor.com
VICTORIA DISTRIBUTOR warns customers that we do not recommend shipping liquid or fragile items on orders designated as the most price-effective shipping method to be via UPS (United Postal Service). However, with a completed faxed or scanned disclaimer form, we will at customer’s discretion fulfill the order and ship via UPS. The disclaimer form must have the customer’s signature, which consents to remove liability from Four Seasons General Merchandise. We will not be held responsible in any way for damages nor cooperate on any claims filed should any damages occur during the UPS transit.
Less than Truckload (LTL) Shipping/UPS :
Our company works with the best trucking companies to get the highest discount on all shipments. We achieve excellent service at the lowest possible rates for all customers. However, if you are partial to a company we will work in conjunction without any problem.
Container Load Shipments :
Every container ships out with superior quality packaging. This includes efficient and maximized use of space and every precautionary measure to avoid breaks, damages, and loss. Our shipping department books container deployment with the most reputable shipping lines and freight forwarders available – to any destination throughout the world! We efficiently consolidate, load, and coordinate moving merchandise containers to the first available vessel to avoid any long or unexpected delays.
Freight Claims :
If your order was damaged by the delivery company we arranged for you, please note your findings on the Bill of Lading / Delivery paperwork (take pictures if possible) and contact us within 24 – 48 hours. VICTORIA DISTRIBUTOR is not responsible for damage of product in transit but may request documentation to file a claim on your behalf with the carrier.
Oder Changes :
If you have submitted your order but forgot to add or wish to substitute or even remove items, you may do so by contacting your salesperson immediately.
Refunds & Cancellation :
Any customers with cancelled orders will bear the cost of return shipping. Also any order that has been processed in the warehouse is subject to a 20% re-stocking fee. If the sales rep has not entered the order and if for any reason you choose to cancel your order you will not be responsible for any charges
Missing And/or Damaged Items:
Each shipment is regarded as a piece count. This means drivers must count and sign the number of cartons and/or pallets as well as the consignee (customer) at the destination. Any physical damages or discrepancies such as crushed, opened, loose, or missing cartons must be noted on the drivers receipt at time of delivery.
*Disclaimer*
” Please expect a delay during the busy holiday season, unforeseen emergencies or natural disasters. “