Shipping Policy

• Orders are shipped via trucking.
• Upon completion of your first order and full account setup, a customer representative will contact you regarding the fees.
• Shipping quotations are estimates based on the total weight and number of pallets.
• Transit time varies by location, and all estimates are non-binding.

Shipping Charges

• All freight charges are the buyer’s responsibility.
• Buyer owns goods in transit and must file damage claims if necessary.
• ALL FREIGHT CHARGES ARE STRICTLY ON A COLLECT BASIS.

Residential Delivery Charges

• Residential deliveries (excluding UPS and FedEx) incur a $50 standard fee plus additional fuel surcharges for:
  • Lift gates
  • Call-before-delivery
  • Inside delivery

International Shipping Charges

• We assist international customers with the best rates but are not responsible for foreign taxes or import charges.

Shipping Efficiency

• We work with various shipping companies to offer the lowest shipping costs.
• For LTL (Less Than Truckload) orders, we ensure careful stacking and wrapping.
• For more details, contact info@victoriadistributor.com.

Less Than Truckload (LTL) Shipping / UPS

• We secure the best discounts on shipments but can accommodate preferred carriers upon request.

Container Load Shipments

• We ensure maximum space utilization and secure packaging for all container shipments with reputable freight forwarders.

Freight Claims

• For damaged orders, note findings on the Bill of Lading, take photos, and contact us within 24-48 hours.
• We are not responsible for damages but can assist with claims.

Order Changes

• To modify an order after submission, contact your salesperson immediately.

Refunds & Cancellations

• Cancelled orders require the customer to pay return shipping costs.
• Processed orders are subject to a 20% restocking fee.

Missing and/or Damaged Items

• All shipments are counted upon departure.
• Customers must verify and note any discrepancies at the time of delivery.

Disclaimer

• Expect possible delays during:
  • Holiday seasons
  • Emergencies
  • Natural disasters